Privacy Policy

Last Updated: January 1, 2025

At Mega Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or services. By accessing Mega Casino Canada or creating an account on our platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Mega Casino collects various types of information to provide you with a secure, personalized gaming experience and to comply with Canadian legal requirements. The information we collect includes:

1.1 Personal Information

When you register for a Mega Casino account or use our services, we collect:

Identity Information: Full name, date of birth, gender, government-issued identification numbers
Contact Information: Email address, phone number, residential address, postal code
Financial Information: Payment method details, bank account information, transaction history, deposit and withdrawal records
Account Credentials: Username, password (encrypted), security questions and answers
Verification Documents: Copies of government-issued ID, proof of address, payment verification documents

1.2 Usage and Technical Information

When you access the Mega Casino app or website, we automatically collect:

Device Information: Device type, operating system, browser type, unique device identifiers
Log Data: IP address, access times, pages viewed, referring URLs, clickstream data
Gaming Activity: Games played, betting patterns, session duration, gameplay statistics
Location Data: Geographic location based on IP address to ensure compliance with Canadian regulations
Cookies and Similar Technologies: Information stored through cookies, web beacons, and local storage

1.3 Communication Data

We collect records of your communications with Mega Casino, including:

Customer support inquiries and responses
Live chat conversations
Email correspondence
Phone call recordings (with your consent)
Feedback and survey responses

2. How We Use Your Information

Mega Casino uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

Creating and maintaining your Mega Casino account
Processing Mega Casino login requests and authentication
Managing deposits, withdrawals, and financial transactions
Providing access to our gaming platform and services
Processing Mega Casino bonus offers and promotions

2.2 Legal and Regulatory Compliance

Verifying your identity and age (18+ requirement in Canada)
Complying with Canadian anti-money laundering (AML) regulations
Meeting Know Your Customer (KYC) requirements
Detecting and preventing fraud, cheating, and unauthorized activities
Responding to legal requests and court orders
Ensuring compliance with responsible gaming regulations

2.3 Customer Support and Communication

Responding to your inquiries and support requests
Sending account notifications and security alerts
Providing updates about Mega Casino services and features
Delivering promotional offers and bonus information (with your consent)

2.4 Platform Improvement and Analytics

Analyzing usage patterns to improve the Mega Casino app and website
Conducting research and data analysis to enhance user experience
Testing new features and services
Optimizing platform performance and security

3. Legal Basis for Processing (Canadian Law)

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Mega Casino processes your personal information based on:

Contractual Necessity: Processing required to provide services you've requested
Legal Obligations: Compliance with Canadian gambling regulations, AML laws, and tax requirements
Legitimate Interests: Fraud prevention, security, and platform improvement
Your Consent: Marketing communications and optional data processing activities

4. Data Sharing and Disclosure

Mega Casino does not sell your personal information to third parties. We may share your data only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating Mega Casino Canada, including:

Payment processors and financial institutions
Identity verification services
Customer support platforms
Cloud hosting and data storage providers
Analytics and marketing service providers
Security and fraud prevention services

All service providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to Canadian government agencies, law enforcement, or regulatory bodies when required by law or to:

Comply with legal obligations and court orders
Respond to lawful requests from authorities
Report suspicious transactions under AML regulations
Protect our legal rights and enforce our Terms of Service
Prevent fraud or criminal activity

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

Mega Casino implements industry-standard security measures to protect your personal information:

Encryption: All data transmitted to and from Mega Casino is encrypted using SSL/TLS technology
Secure Storage: Personal data is stored on secure servers with restricted access
Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
Regular Audits: Security systems are regularly tested and updated
Two-Factor Authentication: Available for Mega Casino login to enhance account security
Monitoring: Continuous monitoring for unauthorized access and suspicious activity

While we take extensive precautions to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your Mega Casino login credentials.

6. Data Retention

Mega Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements:

Active Accounts: Data is retained while your account remains active
Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with Canadian tax, AML, and gambling regulations
Transaction Records: Financial transaction data is retained for the period required by Canadian law
Marketing Data: If you unsubscribe from marketing communications, your contact information is removed from promotional lists but may be retained in a suppression list to honor your preference

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access your personal information held by Mega Casino and request corrections to any inaccuracies. To exercise this right, contact our Data Protection Officer at privacy@megacasino.ca.

7.2 Withdrawal of Consent

You may withdraw consent for certain data processing activities, such as marketing communications. However, withdrawal of consent may limit your ability to use certain Mega Casino services.

7.3 Account Deletion

You may request deletion of your Mega Casino account. Please note that we may retain certain information as required by Canadian law even after account deletion.

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.5 Complaint Procedure

If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada or contact our Data Protection Officer.

8. Cookies and Tracking Technologies

Mega Casino uses cookies and similar technologies to enhance your experience:

8.1 Types of Cookies We Use

Essential Cookies: Required for Mega Casino login, navigation, and core functionality
Performance Cookies: Help us understand how visitors use our site and improve performance
Functionality Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Used to deliver relevant Mega Casino bonus offers and advertisements

8.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the Mega Casino app and website.

9. Third-Party Links

The Mega Casino website may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Mega Casino services are strictly for individuals aged 18 and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us immediately at privacy@megacasino.ca.

11. International Data Transfers

While Mega Casino primarily operates in Canada, some of our service providers may be located outside of Canada. In such cases, your personal information may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to protect your data in accordance with Canadian privacy standards.

12. Changes to This Privacy Policy

Mega Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through email or a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of Mega Casino services after such modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how Mega Casino handles your personal information, please contact us:

Data Protection Officer
Email: privacy@megacasino.ca
Support Email: support@megacasino.ca
Mailing Address: Mega Casino Privacy Department, Toronto, Ontario, Canada

By using Mega Casino, you confirm that you have read, understood, and agreed to this Privacy Policy. We are committed to protecting your privacy and providing a secure gaming environment for all players in Canada.